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Shipping & Returns

Shipping
AJM Home Health Care uses multiple courier companies for shipment of orders in Australia - This ensures we are providing the best possible service and price for your order. 

Shipping Cost 
Is charged when checking out. You can also get a shipping quote once you have placed your items in the shopping basket.
The shipping charges on this website are based on averages we have measured over the past eight years. In most situations if we have under charged you we will absorb the extra costs ourselves. In some unique situations we may not be able to absorb extra costs so we reserve the right always to pay you a full refund on your order or negotiate a new shipping price with you.   

Handling and insurance
Is included in the cost of shipping

Packaging
All equipment is substaintially packaged for maximum protection during the shipping process. In some instances if deemed neccessary partial or minor disasembly of the equipment may be required to better protect the item or minimise your shipping costs.

Shipping areas
We currently deliver Australia wide

Shipping times - (Under normal circumstances)
For delivery to major cities and inner city areas, please allow 1-5 working days, excluding holidays as determined by carrier, from the date of the clearance of payment. For deliveries to remote or rural areas, please allow 7-10 working days, excluding holidays as determined by carrier. A signature is required by carrier upon delivery of goods.

All orders are processed and shipped within 2-3 days of order request [most orders are processed on the same day]   Sorry no pick up facility is available.

While we can can control most handling times - we can not control events that occur while your order is in transit. Therefore - if for any reason delivery is not received within the times shown in the schedule above, we will not accept any financial liability resulting from the delay.


Returns and Refunds
We provide full guarantees on everything we sell. We offer a refund if any item purchased is not as it is described on this website. Simply return it to us in its original condition and packaging within 30 days and we will refund the purchase price. Please choose your item carefully as returns outside of this policy may not be accepted.  All products are covered by a full warranty as described in the item description. Warranties are provided as free parts & labour but exclude any call out charges or freight charges.

Damaged or faulty
If your purchased item is recieved damaged or faulty, we ask that you advise AJM Home Health Care within 2 days from date of delivery to be eligible for replacement. You will receive a replacement item or a credit for the purchase if the item cannot be replaced.

How to return your item
Contact our customer support team using the contact us tab. One of our staff will assist you with your return request. You will be provided with the address details of where to send your return.

Liability for damage or injury or loss.
Any item purchased from AJM Home Health Care is deemed to be fit and safe for it's intended use at the time of shipping. All responsability for any safety or reliability issues likely to cause loss or injury by the item after it is shipped is transfered to the purchaser. It is the purchasers responsability to ensure the intended user of any item supplied is fit, trained and competent to use the item. The purchaser accepts and understands that AJM Home Healthcare can not be resonably expected to be liable for events that occur after shipping of any item.

Disclaimer
The information provided on this page and website are provided as a guide only.
The publisher reserves the right to change, remove or modify any information provided without notice at any time and without liability to any loss or damage caused.


 

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